A recent outage on Zoom’s Web SDK servers has left users unable to join meetings. For those not familiar with the name, Zoom is a popular online video and voice call software that has become popularly used throughout the world for work and school meetings after Covid-19 left many countries in a state of lock-down. The outage has affected the entire globe, some areas more heavily than others. The areas that have been affected the most seem to be the USA and UK, with areas in South Africa also affected.
Zoom does appear to be working on the issue, as they have said that they have “identified the issue causing users to be unable to join Meetings and Webinars through our web client and WebSDK.” The cause seems to be servers reaching capacity in peak usage times, and they are currently working on increasing their server capacity.
Users experiencing this issue have reported being given an error message saying “Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.”
This is not the first time Zoom has experienced technical difficulties, back in April users were receiving a ‘403 Forbidden’ error, to which Zoom suggested installing the software as opposed to using the web browser version, which seemed to help.